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400电话为何能成为企业统一的服务热线

来源:http://www.jnsll.com 发布时间:2023-04-17 10:04:38 浏览次数:

企业如果想要开通全国统一的客户服务热线,可能首先想到的都是选择400电话。在客户眼中,开通400电话是企业正规、靠谱、更具有服务意识的体现。在企业管理者眼中,开通400电话,是在给企业做一次长期的投资。
If a company wants to open a nationwide unified customer service hotline, the first thing they may think of is choosing a 400 phone number. In the eyes of customers, opening a 400 phone number is a manifestation of a legitimate, reliable, and more service-oriented enterprise. In the eyes of business managers, opening a 400 phone call is a long-term investment for the enterprise.
济南正规的400电话服务商曾听过一位使用400电话产品的客户说,对于没有接触过400电话的企业,可能会觉得开通服务热线会很麻烦,相当于要搭建一个话务管理中心。企业自己搭建一个系统的电话服务流程,不仅费时费力费钱,结果往往结果还不尽人意。
A legitimate 400 phone service provider in Jinan once heard a customer who uses 400 phone products say that for enterprises that have not had contact with 400 phones, they may feel that opening a service hotline would be very troublesome, equivalent to building a traffic management center. Building a systematic telephone service process for enterprises not only takes time, effort, and money, but also often results in unsatisfactory results.
如果企业选择直接把服务热线交由400电话服务商负责,把所有专业问题交给专业的人解决,将会事半功倍。
If the enterprise chooses to directly entrust the service hotline to a 400 phone service provider and hand over all professional issues to professional personnel, it will achieve twice the result with half the effort.
400电话效率高、功能全、服务专业、备受客户喜爱,是企业开通服务热线时的选择。用过400电话的客户都知道,400电话确实能为他们解决不少头疼事儿。
The 400 phone has high efficiency, full functionality, professional service, and is highly favored by customers, making it the choice for enterprises to open a service hotline. Customers who have used 400 phones know that 400 phones can indeed solve many headaches for them.
解决让人头疼的占线问题
Solve the headache of busy lines
400电话跟传统座机和手机不同,一个号码可以接入多个通话,办理开通后,只需后台绑定企业原有的实体电话如手机和座机,而且不限绑定量,话务量大的企业需求也能很好满足,用实力避免了客户呼入占线问题。
The 400 phone is different from traditional landlines and mobile phones. One number can connect to multiple calls. After opening, only the original physical phones of the enterprise, such as mobile phones and landlines, need to be bound in the background, and the binding volume is not limited. The needs of enterprises with high traffic can also be well met, using their strength to avoid the problem of busy incoming calls from customers.
济南正规的400电话服务商
工作安排更便捷,管理员工更高能效
More convenient work arrangements and higher energy efficiency in managing employees
以满足客户需求为出发点提出的24小时服务难以实现?节假日、夜班期间,员工无法在公司当值,值班安排困难?400电话分机绑定和来电接听设置,能很好地解决这个问题。
Is it difficult to achieve 24-hour service based on meeting customer needs? During holidays and night shifts, employees are unable to be on duty at the company, making it difficult to arrange duty arrangements? The binding of 400 telephone extensions and the setting of answering incoming calls can effectively solve this problem.
400电话分机可绑定座机,也可绑定手机。来电接听可设置不同时间段主机将客户来电转接至不同分机。上班期间员工使用企业固话接听,下班或节假日时间使用手机接听。员工不用在公司坐班,帮企业实现7×24小时服务保障。
The 400 telephone extension can be bound to a landline or a mobile phone. Incoming calls can be answered by setting different time periods for the host to transfer customer calls to different extensions. During work hours, employees use the company's fixed line to answer, and during off hours or holidays, they use their phones to answer. Employees do not need to work in the company to help the company achieve 7 × 24-hour service guarantee.
客户问题难解决、员工服务差,造成客户纠纷、投诉,客户流失率高?员工工作质量难把控,绩效考核无依据?400电话通话录音和满意度评价功能帮助企业更好地监管客服工作,让员工绩效评价用数据和实力说话!
Difficult to solve customer problems, poor employee service, resulting in customer disputes, complaints, and high customer turnover rate? Is it difficult to control the quality of employee work and there is no basis for performance evaluation? The 400 phone call recording and satisfaction evaluation function helps enterprises better supervise customer service work, allowing employee performance evaluation to speak with data and strength!
来电客户资料管理更轻松
Easier customer information management for incoming calls
企业开通400电话后,就可以登录400电话管理系统。这个话务管理系统能自动记录客户来电、通话录音、满意度评价等各种信息,客户来电通话录音还可下载保存,管理者可以随时查看公司400电话的来电记录、出现纠纷可随时调取录音。
After the enterprise opens the 400 phone number, it can log in to the 400 phone management system. This traffic management system can automatically record various information such as customer calls, call recordings, and satisfaction evaluations. Customer call recordings can also be downloaded and saved, and managers can view the call records of the company's 400 calls at any time. In case of disputes, the recordings can be retrieved at any time.
400话务系统还能分时段、分地域统计分析客户来电数据,直观的数据分析为管理者研究市场动态、客户消费喜好提供了支撑,让企业告别每天只能被动等待人工汇总报表的无奈。
The 400 traffic system can also analyze customer call data by time and region, providing intuitive data analysis support for managers to study market trends and customer consumption preferences, allowing enterprises to bid farewell to the helplessness of having to passively wait for manual summary reports every day.
能为企业实打实地解决如此多问题的400电话,当然备受企业管理者的宠爱。您的企业开通400电话了吗?可以随时来联系我们http://www.jnsll.com开通!
The 400 phone number that can provide practical solutions to so many problems for enterprises is certainly favored by enterprise managers. Has your company opened a 400 phone number? Feel free to contact us at any time http://www.jnsll.com Activate!