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盘点400电话的四大实用功能!

来源:http://www.jnsll.com 发布时间:2023-03-29 11:03:44 浏览次数:

相信大家现在也发现了,凡是发展的稍微有一些规模的企业,基本上都设置了企业有的官方400电话。在广告宣传的时候,这个400电话更是热线,那么下面济南正规的400电话服务商就来讲下400电话的四大实用功能!
I believe you have now discovered that all enterprises with a slightly larger scale have basically set up their official 400 phone numbers. When advertising, this 400 phone is even more of a hotline, so let's talk about the four practical functions of the 400 phone from the regular 400 phone service provider in Jinan!
功能一:品牌彩铃
Function 1: Brand RBT
当提到彩铃的时候,大家都知道是什么东西,但是企业的400电话所使用的彩铃和我们平时所听到的彩铃是不一样的,它可以根据企业自身业务的特点来输出个性化欢迎词,一方面是能够让用户提高体验,另一方面也是借助短短的几秒时间去大程度的宣传企业的特色内容和品牌形象。
When it comes to RBTs, everyone knows what they are, but the RBTs used by a company's 400 phones are different from the RBTs we usually hear. It can output personalized welcome messages based on the characteristics of the company's own business. On the one hand, it can improve the user experience, and on the other hand, it can also use a few seconds to greatly promote the company's distinctive content and brand image.
功能二:语音导航
Function 2: Voice navigation
如果企业的400电话开通了语音导航功能,那么在彩铃播放完成之后就会开始播放导航语音。在接待初次来电的客户时,企业不需要直接派出人工客服,而且可以借助语音导航将客户引入到其所需要的部门。这样在将售前和售后进行区分之后,能够让工作人员更加有针对性的对客户进行服务。这样一方面是减少了人员成本,另一方面也是又省时又省力,很多企业都选择开通了语音导航的服务,效果非常不错。
If a company's 400 phone has voice navigation enabled, the navigation voice will start playing after the RBT playback is completed. When receiving customers who call for the first time, enterprises do not need to directly send manual customer service, and can use voice navigation to introduce customers to the departments they need. This allows staff to provide more targeted service to customers after distinguishing between pre sales and post sales. This reduces personnel costs on the one hand, and it also saves time and effort. Many enterprises have chosen to activate voice navigation services, with very good results.
济南正规的400电话服务商
功能三:通话录音
Function 3: Call recording
企业在办理400电话之后,可以随之开启通话录音功能,对于每一次呼入的来电,系统都会自动进行录音,并且可以将主要内容进行提取。如果客户和企业的工作人员出现纠纷,那么这个录音就会成为一个非常有利的判断证据。另外,如果在通话时记录信息有所遗漏,也可以通过对通话内容的查询来及时增补,不需要再次给客户拨去电话,一方面是避免对客户进行打扰,另一方面是提高了工作人员的效率。
After handling a 400 call, an enterprise can then enable the call recording function. For each incoming call, the system will automatically record it and extract the main content. If there is a dispute between the customer and the staff of the enterprise, then this recording will become a very favorable judgment evidence. In addition, if there is any omission in the recorded information during the call, it can also be supplemented in a timely manner by querying the call content, without the need to call the customer again. On the one hand, it avoids disturbing the customer, and on the other hand, it improves the efficiency of the staff.
功能四:漏电提醒
Function 4: Leakage alert
如果是在非工作时间或者是其他特殊原因,导致企业的工作人员没有接到客户的来电电话,那么将漏电提醒功能开启之后,系统会给企业的联系人发出短信提醒。后续企业可以根据短信提醒及时进行回访,一方面是能够及时的解决企业和客户之间沟通的障碍,另一方面是能够给客户提供更好的服务。
If it is during non working hours or for other special reasons that the staff of the enterprise do not receive a call from a customer, the system will send a text message reminder to the contact person of the enterprise after the electricity leakage reminder function is enabled. Subsequent enterprises can conduct timely follow-up visits based on SMS reminders. On the one hand, it can solve communication barriers between enterprises and customers in a timely manner, and on the other hand, it can provide better services to customers.
400电话不仅仅是一个简单的对外公布的企业官方电话,上述功能都是非常实用的,可以给企业带来更多的便利,又省钱又省事儿。所以如果上述功能还没有被某些企业挖掘的话,那么可要抓紧了。您有需求可以随时来我们网站http://www.jnsll.com做咨询!
The 400 phone is not only a simple official corporate phone that is publicly announced, but the above functions are very practical, which can bring more convenience to enterprises, save money and trouble. Therefore, if the above functions have not been exploited by some enterprises, it is necessary to seize the moment. You can come to our website at any time if you have any needs http://www.jnsll.com Consulting!