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400电话呼叫中心与传统电话区别有哪些?

来源:http://www.jnsll.com 发布时间:2023-01-24 00:01:51 浏览次数:

电话是建立在智能网上的通信业务,是基于数字通信结束基础上发展起来的,这就决定了400电话可以在传统电话的基础上附加很多功能来实现客户个性化的需求,而传统电话就是只有通信链接功能,无其他功能之分,所以400电话的可扩展性是无限的。
The telephone is a communication service based on the intelligent network, which is developed on the basis of the end of digital communication. This determines that the 400 telephone can add many functions to the traditional telephone to realize the personalized needs of customers. The traditional telephone only has the communication link function, and has no other functions, so the scalability of the 400 telephone is unlimited.
电话呼叫中心指的是400电话开通之后有管理后台,所有操作都是在管理后台来完成,在管理后台有众多功能可以设置,比如呼叫中心常有的队列功能、接听策略、通话录音、时间段转接、区域转接拒接功能、黑白名单、CRM、IVR导航,每个绑定号码分级之间互转等功能,与传统的呼叫中心相比400呼叫中心功能近似的。
济南400电话
The telephone call center refers to the management background after the 400 phone is opened. All operations are completed in the management background. There are many functions that can be set in the management background, such as the queue function, answering strategy, call recording, time segment transfer, regional transfer rejection function, black-and-white list, CRM, IVR navigation, and mutual transfer between each binding number level, Compared with the traditional call center, the 400 call center has similar functions.
传统电话除了彩铃功能之外,只有通话功能无其他。
In addition to the RBT function, the traditional telephone only has the call function.
电话可以绑定电话数量无限制,保证了通话可以永远不占线,有多少电话都可以接进来,传统电话就只能一路进来。
There is no limit to the number of calls that can be bound to the phone, which ensures that the call can never be busy. How many calls can be connected, and traditional calls can only come in all the way.
总之,传统电话只有通话功能,而400电话具有呼叫中心的功能,功能可以无限扩展的,通过管理后台设置满足企业的需求,就是可以自定义。
In short, the traditional telephone only has the call function, while the 400 telephone has the call center function. The function can be infinitely expanded. It can be customized to meet the needs of enterprises through the management background settings.
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