现在，很多企业都会开通400电话，相比手机固话，400电话不仅具有不占线的优势，而且它的功能很多，对企业发展有着很大的帮助，其中有以下几个比较常见的功能。彩铃：用户拨打400电话时，会听到一段企业介绍，能够增加用户的咨询体验，这也是非常常见的功能。语音导航：电话接通后，会听到导航提醒，比如咨询什么，请按**建，企业可以根据自身的实际需求，快速找到对应的服务人员，能够让企业更有针对性的解决客户问题。
Now, many enterprises will open 400 phones. Compared with fixed line phones, 400 phones not only have the advantage of not being busy, but also have many functions, which are very helpful to the development of enterprises, including the following common functions. RBT: When users dial 400, they will hear an enterprise introduction, which can increase the user's consulting experience. This is also a very common function. Voice navigation: After the call is connected, you will hear a navigation reminder, such as what to ask, please press * *. Enterprises can quickly find the corresponding service personnel according to their own actual needs, which can enable enterprises to solve customer problems more specifically.


语音信箱：我们在非工作时间拨打400电话，会听到一段语音提示，留下联系方式，稍后会有工作人员联系之类的，这对企业来说，可以避免损失一定的客户。
Voice mailbox: When we call 400 phones in non working hours, we will hear a voice prompt, leave the contact information, and later have staff contact. This can avoid losing certain customers for enterprises.
通话录音，工号播报，满意度评分：这三个功能也很常见，很多企业都会通过这三个功能来了解客服人员的服务情况，从而做出服务调整，提升企业整体的服务质量。另外，企业还会用到400电话的转接功能，比如分时、分区转接，随机接听，顺序接听等，根据需求自行设置接听方式，可以更好的服务客户，也能实现全天在线的客户服务。还有来电分析功能，系统可以自行记录并分析数据，对企业营销也有很大的帮助。400电话的其他功能如，企业OA，企信IM，来电黑白名单等等，可以说，400电话能影响企业全面发展，任何企业都能通过400电话来促进企业发展。
Call recording, job number broadcasting, satisfaction rating: these three functions are also common. Many enterprises will use these three functions to understand the service of customer service personnel, so as to make service adjustments and improve the overall service quality of the enterprise. In addition, enterprises will also use the transfer function of 400 calls, such as time-sharing, partition transfer, random answering, sequential answering, etc. They can set their own answering methods according to needs, which can better serve customers, and also achieve all-day online customer service. There is also a call analysis function. The system can record and analyze data by itself, which is also very helpful for enterprise marketing. Other functions of the 400 phone include enterprise OA, enterprise trust IM, black-and-white list of incoming calls, etc. It can be said that the 400 phone can affect the overall development of enterprises, and any enterprise can promote the development of enterprises through the 400 phone.
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