来源：http://www.jnsll.com 发布时间：2022-05-03 21:05:00 浏览次数：
What is a 400 phone?
As a practitioner in the industry, many people always think that the 400 phone is deceptive, but it is not. 400 telephone is not a synonym for fraudulent telephone. It is a kind of shared service between the caller and the called, that is, the caller bears the local call access fee and the called bears all the call answering fees. It is a nationwide virtual telephone switchboard designed for enterprises and institutions. All incoming calls to the switchboard number are transferred to the preset fixed line, mobile phone or call line. The 400 telephone switchboard is only responsible for handling incoming calls and cannot dial out. (therefore, the 400 calls received are basically sales promotion or fraud calls)
What are the characteristics different from ordinary fixed line mobile phone customer service?
1： The 400 enterprise hotline can not only become the switchboard of a branch, but also serve as the switchboard of all branches in the country. And there is no need to increase hardware and software investment and manual maintenance.
2： Multi terminal binding. The system background can bind several different mobile phones or fixed phones. When there are many departments in the enterprise, the telephone can be automatically connected to the corresponding department through voice navigation.
3： Standardized tariff and national unified communication mode. Customers who dial 400 in other places will also be charged according to the local telephone. The national unified communication means that the number is not affected by the change of the company's address or the opening of a branch, and customers can get the service of the corresponding region at any place.
It is widely used in various industries, such as government enterprises and institutions, machinery manufacturing, transportation, construction and real estate, finance, insurance and investment, accommodation and catering, wholesale and retail, computer software and hardware, social services and security, education, sports and entertainment, etc.
How to handle
Direct method: go to the business hall of the three major domestic operators to handle it directly, but there are few discounts and a lot of money to be paid by customers.
Another way: handle it at the subordinate agents of the three major operators, but it also depends on the agent qualification. Those with better qualification will have businesses with greater preferential strength, which is the same as those directly handled by the operators.
One difference between the two approaches is the tariff. Users can handle it selectively according to the situation of the company.