At present, more and more enterprises have opened 400 phones. At a glance, there are many 400 phones in TV advertisements. 400 telephone is also accepted by the majority of society because of its convenient communication mode. Therefore, 400 has helped customers reach a better communication platform. The market performance of 400 telephone has solved the three major problems of enterprises very well.
1、 Difficulties in work: the traditional telephone does not have the function of telephone statistics, let alone the golden functions such as perfect customer information management, customer analysis and business analysis. When leaders consult their subordinates, it is difficult to provide data, and communication becomes difficult. Telephone has been regarded as one of the original communication methods in contemporary communication tools, but there will be inevitable problems in our communication, such as busy line No one answers, etc., and the 400 phone transfer function can better avoid the situation that customers can't find you.
2、 Difficult to understand: the understanding here refers to the understanding of customers. We know that the same call may be answered by different customer service. In this way, it is difficult to understand customer information, service history and other relevant information in advance, and there is no way to provide personalized services for customer service. After handling 400 calls, we will know more about the needs of customers.
3、 The solution is the service problem during off-duty hours: if it is a fixed line telephone, the enterprise will generally not be on duty during off-duty hours. If there is customer consultation during this time period, it is likely to miss customers. If this is a large order, the loss of the enterprise can be imagined.
In view of the above three communication difficulties, Xunyu 400 telephone has developed the function of multi person answering. In the process of installation and commissioning, the enterprise can assign multiple extension numbers and arrange appropriate customer service personnel to answer at the right time, which greatly reduces the overtime work of customer service personnel and better avoids the loss of enterprise orders.
The 400 phone adopts the method of multi transfer and multi answer. Even if the company's employees are off duty, the 400 phone can also be transferred to the mobile phone. At the same time, you can get corresponding help through RBT playback, voice navigation and other methods. 400 telephone realizes the synchronous transfer of session, customer data and operation interface, that is, all operations are on the same interface, which greatly improves the work efficiency. 400 phones everyone should know that at present, there are 400 phones in almost any industry in life.
400 telephone helps enterprises solve problems in marketing and after-sales, makes enterprises develop rapidly and faster, and helps enterprises catch the fast train of marketing.
The above is a detailed introduction about Jinan 400 telephone handling. I hope it will be helpful to you If you have any questions, please contact us We will provide you with professional service http://www.jnsll.com