说起400电话,大家可能都感觉比较熟悉,一般很多公司的客服电话都是400打头的。其实这也说明了400电话主要服务的是企业客户,也就是说一般的企业如果在处理客服问题的时候,会选择使用400电话作为自己官方的客服通道。有了这个通道,如果客户有什么问题,就可以直接拨打400电话,来与企业的客服进行沟通,从而解决客户的问题或者产品相关的问题了。
Speaking of 400 calls, you may feel familiar. Generally, the customer service calls of many companies start with 400. In fact, this also shows that the 400 phone mainly serves enterprise customers, that is, if ordinary enterprises deal with customer service problems, they will choose to use the 400 phone as their official customer service channel. With this channel, if the customer has any problems, you can directly call 400 to communicate with the customer service of the enterprise, so as to solve the customer's problems or product related problems.
那么,作为企业,400电话申请怎么办呢?
So, as an enterprise, what about 400 telephone application?
首先,400电话在各大电信业务平台都可以进行申请,一般都有专门的申请通道。
First of all, 400 phones can be applied on major telecom service platforms, and generally have special application channels.

所以,像中国移动,中国联通,中国电信这几个大平台都有400电话专用的申请通道。
Therefore, major platforms such as China Mobile, China Unicom and China Telecom have special application channels for 400 phones.
下面,咱们来简单说说400电话申请的主要步骤:
Next, let's briefly talk about the main steps of 400 telephone application:
1.选定平台
1. Select platform
这里的选定平台,就是说将中国移动/中国联通/中国电信这几大平台,你都可以选。也就是说选择400电话申请或者办理业务的承办公司。
The selected platform here means that you can choose all the major platforms of China Mobile / China Unicom / China Telecom. That is to say, choose the undertaking company that applies for or handles business by 400 telephone.
2.选定电话号码
2. Select a phone number
选定好承办公司后,一般在400电话申请专区中,都有400的电话号码的备选栏,里面会有很多400的电话号码供你选择,你可以根据自己的喜好选择喜欢的数字,并把它们组合成400电话的形态,然后选择并确定自己要的400电话号码即可。
After selecting the undertaking company, there are generally 400 telephone numbers in the 400 telephone application area. There will be many 400 telephone numbers for you to choose. You can choose your favorite numbers according to your preferences, combine them into the form of 400 telephone, and then select and determine the 400 telephone number you want.
3.提供公司的资料
3. Provide information of the company
这一步也很好理解啦,要完成400电话申请,作为企业你就要提供公司相关的一些资料,给承办公司,方便他走一些流程和手续,经过承办公司的审核后,你就可以继续走下一步啦!
This step is also well understood. To complete the 400 telephone application, as an enterprise, you need to provide some information related to the company to the undertaking company to facilitate him to go through some processes and procedures. After the review of the undertaking company, you can continue to take the next step!
4.签订合作合同,缴纳电话相关费用
4. Sign cooperation contracts and pay telephone related fees
提交完资料后,承办公司也完成了正常的流程和手续,那么,下一步就是要跟承办公司签订400电话的合作合同了。里面肯定会有列名400电话收费的方式等相关条例,各承办公司也会有不同的套餐和活动,企业方可以看好再决定。签好合同后一般都会需要企业先缴纳一定的费用,这方面也没有什么特别要说的啦。
After submitting the materials, the undertaking company has also completed the normal processes and procedures. Then, the next step is to sign a 400 phone cooperation contract with the undertaking company. There will certainly be relevant regulations on the way of listing 400 telephone charges, and each undertaking company will also have different packages and activities, which can be decided by the enterprise only after being optimistic. After signing the contract, the enterprise will generally need to pay a certain fee first. There is nothing special to say in this regard.
5.正式开通使用
5. Officially opened for use
以上步骤都完成后,那么你的400电话申请就算大功告成了!下一步就是把它开通起来使用起来就好啦!当然,企业内部也要把确定好的400电话号码放到企业的各个宣传出口中去,让消费者或者客户了解到怎么与公司进行联系,同时企业内部也要把400电话的服务部门搭建好,这样的话客户打通400电话后,企业就会有专门的人员进行对接了。
After the above steps are completed, your 400 phone application is completed! The next step is to open it and use it! Of course, the enterprise should also put the determined 400 phone number in each publicity outlet of the enterprise, so that consumers or customers can understand how to contact the company. At the same time, the service department of 400 phone should be set up inside the enterprise. In this way, after customers get through 400 phone, the enterprise will have special personnel to connect.
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