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400电话录音功能有什么用?

来源:http://www.jnsll.com 发布时间:2022-01-24 17:01:49 浏览次数:

400电话除了不换号、不占线的等强大功能之外,还有很多实用的功能。不过很多的企业会觉得一个服务热线而已,能打就好了,会觉得很多功能没什么用,就比如通话录音的功能,很多的企业就觉得没有什么实际性的作用,那么今天就讲一下400电话录音功能有什么用。实际上,就单单一个功能而言对于企业发展的作用就非常大。
In addition to the powerful functions of not changing numbers and not busy lines, the 400 telephone also has many practical functions. However, many enterprises will feel that a service hotline is just a service hotline. If they can call it, they will feel that many functions are useless. For example, the function of call recording, many enterprises feel that it has no practical role. Today, let's talk about the use of 400 call recording function. In fact, as far as a single function is concerned, it plays a very important role in enterprise development.
相信每一个企业都想要管理好员工,但是对于企业管理者而言并没有那么多的精力,大部分还是需要员工进行自律,那么当企业办理400电话录音功能之后,企业员工通过400电话与客户之间的沟通记录,系统都会自动的记录下,而企业管理者通过这些查看这些录音记录,就能够了解出到每一个客服人员的工作态度,而客服人员在知道录音功能之后,肯定会调整好自己的工作态度,真的做到自律。而另外一个重要的作用就是,当客户与企业之间产生纠纷的时候,就能够通过查看保存的通话记录,发现问题的所在,也可以充当问题纠纷的有力证据。
I believe that every enterprise wants to manage its employees well, but it doesn't have so much energy for enterprise managers. Most of them still need employees to exercise self-discipline. Then when the enterprise handles the 400 phone recording function, the system will automatically record the communication between employees and customers through the 400 phone, By viewing these recordings, enterprise managers can understand the working attitude of each customer service staff. After knowing the recording function, customer service staff will certainly adjust their working attitude and really be self disciplined. Another important role is that when there is a dispute between customers and enterprises, they can find the problem by viewing the saved call records, and can also serve as strong evidence of the problem dispute.
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