It is believed that many enterprise users are familiar with the 400 phone. There is an additional function: the word voice navigation. Some users may not know what kind of function and use it is. The function of voice navigation plays a key role in the 400 phone.

对于公司规模比较大的用户，使用常规的400电话接入方式是已经满足不了用户的需求的，这样一来就用到了400电话的语音导航功能。语音导航是呼叫中心的重要组成部分，在呼叫过程中起着重要的作用IVR语音导航功能主要是利用自助语音服务来引导用户选择服务所需的情况。首先用户联系经办400电话的代理商把语音导航这个功能开通才能使用。

For large-scale users of the company, the conventional 400 phone access method can not meet the needs of users. In this way, the voice navigation function of 400 phone is used. Voice navigation is an important part of the call center and plays an important role in the call process. IVR voice navigation function mainly uses self-service voice service to guide users to select the situation required by the service. First of all, the user can only use the voice navigation function after contacting the agent handling the 400 phone.

企业开通语音导航功能后，客户拨打400号码时首先播报彩铃;您好！欢迎致电济南*****网络科技有限公司，商务合作请按1，维修中心请按2，客服中心请按3，投诉建议请按0。用户可以根据提示选择对应的功能按键，经过选择后达到用户所需要的菜单，如果用户的问题在导航语中得不到解决，一般会转向人工按键服务或者投诉建议等按键。

After the enterprise opens the voice navigation function, the customer first broadcasts the RBT when dialing the 400 number; Hello! Welcome to call Jinan ***** Network Technology Co., Ltd. press 1 for business cooperation, 2 for maintenance center, 3 for customer service center and 0 for complaints and suggestions. The user can select the corresponding function key according to the prompt and reach the menu required by the user after selection. If the user's problem cannot be solved in the navigation language, it will generally turn to manual key service or complaint suggestions.

语音导航不仅能减少后台操作，达到客户满意的服务质量，提高工作效率，节约时间，如果出现400电话上线慢的问题也减少了用户的等待时间，增加呼叫数量，降低电话转接次数。提高业务处理规范性，同时也提高了正确性。

Voice navigation can not only reduce background operation, achieve customer satisfactory service quality, improve work efficiency and save time, but also reduce the waiting time of users, increase the number of calls and reduce the number of telephone transfers if there is a problem that 400 phones are slow to go online. It not only improves the standardization of business processing, but also improves the correctness.

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