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400电话有转接功能吗?转接方式是怎样设置的?

来源:http://www.jnsll.com 发布时间:2021-04-07 16:04:49 浏览次数:

企业办理400电话有转接的功能吗?这个答案是肯定的。企业在办理了400电话之后怎么样智能的分配客户的来电呢?400电话人工坐席怎样才能有序地接听同时段的多个客户来电?400电话的接听模式分别是以下三个:
Does the enterprise have the function of transferring 400 calls? The answer is yes. After handling 400 calls, how can the enterprise intelligently distribute customers' calls? How can a 400 phone operator answer multiple calls in an orderly manner? The answering modes of 400 calls are as follows:
1.按照绑定的坐席吮吸来接听电话:
1. Answer the call according to the binding agent sucking:
如果说企业绑定了3个号码,然后这个时候来电话了,是按照顺序转接,比如1号有电话的情况,会转接到2号,以此类推,企业可以将员工能力来排位置,这样也能提升成交率。
If an enterprise binds three numbers and calls at this time, it will transfer them in order. For example, if there is a phone call on the 1st, it will be transferred to the 2nd, and so on. The enterprise can rank its employees according to their abilities, which can also improve the transaction rate.
2.系统随机安排接听坐席
2. The system randomly arranges listening seats
比如企业的400电话绑定了3个号码,就会在这3个号码里面随机接通1个没有接听电话的坐席,以此类推下去,每个坐席接听电话的概率都是一样的。
For example, if an enterprise's 400 phone is bound with three numbers, one agent who does not answer the phone will be connected randomly in these three numbers. And so on, the probability of each agent answering the phone is the same.
                         济南400电话
3.还一个就是循环模式
3. Another is circulation mode
比如说电话没有接通,然后就开始循环转接到下一个坐席。
For example, if the phone is not connected, it starts to cycle to the next seat.
设置呼叫模式的步骤:分机下面的坐席都设置好后,用户可设置电话接入的呼叫模式。步骤一:在坐席界面选择要设置的分机,点击“呼叫模式”。步骤二:根据绑定员工的工作量情况,调整接听模式。点击保存即可。
The steps of setting the call mode: after the agents under the extension are set, the user can set the call mode of telephone access. Step 1: select the extension to be set in the agent interface and click "call mode". Step 2: adjust the listening mode according to the workload of bound employees. Click save.
企业400用户可根据绑定员工的工作量情况,随时调整接听模式,优化工作模式,提高员工工作效率。
Enterprise 400 users can adjust the answering mode at any time according to the workload of bound employees, optimize the working mode, and improve the work efficiency of employees.
感谢您的阅读,希望以上内容对您有所帮助,如您想了解更多精彩内容请点击我们的官网:济南400电话http://www.jnsll.com
Thank you for reading, hope the above content is helpful to you, if you want to know more wonderful content, please click our official website: Jinan 400 phone http://www.jnsll.com .

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