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无法及时处理400电话客户需求怎么办?

来源:http://www.jnsll.com 发布时间:2021-02-14 21:02:48 浏览次数:

400电话开通之后,中小型企业一般情况下不会安排7*24小时值班,那么面对即将到来的元旦、春节放假期间,客服人员无法及时处理某客户的紧急联系怎么办?济南400电话给您推荐以下几个功能,帮企业轻松度过无人值班的假节日。
After the opening of the 400 phone, small and medium-sized enterprises generally do not arrange 7 * 24 hours on duty, so in the face of the coming New Year's day and Spring Festival holiday, how can the customer service personnel not deal with the emergency contact of a customer in time? Jinan 400 phone recommends the following functions to help enterprises spend unattended holiday easily.
1、400电话代理推荐一:通话录音功能
1. 400 phone agent recommendation 1: call recording function
担心元旦期间客户需求无法及时处理?您需要400电话通话录音功能。
Are you worried that customers' demands can't be handled in time during the new year's day? You need 400 phone call recording function.
该功能可自动对呼入的400电话来电全程录音。音频文件可以登录平台在线听取或下载到本地保存。客户需求全程录下,假期结束后一一处理。
This function can automatically record the whole process of 400 incoming calls. Audio files can be listened to online or downloaded to the local platform for saving. Customer needs are recorded in the whole process and processed one by one after the holiday.
              济南400电话
2、400电话代理推荐二:未接来电邮箱提醒
2. 400 phone agent recommendation 2: missed call email reminder
将未接来电的分析报表,按企业指定的时间向指定的邮箱进行推送,以便企业管理人员进行监督调整。
Push the analysis report of missed calls to the designated mailbox according to the time specified by the enterprise, so that the enterprise management personnel can supervise and adjust.
未接的客户来电和分析报表,将由400电话的未接来电邮箱提醒功能一个不漏地向您进行反馈。即便是休假,你也能准确把控客户需求。
Missed customer calls and analysis report will be fed back to you by the missed call email reminder function of 400 phone. Even if it's a vacation, you can accurately control the customer's needs.
3、400电话代理推荐三:留言信箱功能
3. 400 phone agent recommendation 3: message mailbox function
当处于400电话全忙或无法接听情况下,开通该功能客户拨打时会听到提示:可在嘀声后留言。音频文件可以登录平台在线听取或下载到本地保存。
When the 400 phone is busy or unable to answer, the customer will hear a prompt when dialing with this function: leave a message after the beep. Audio files can be listened to online or downloaded to the local platform for saving.
即便无法接听,也能及时保留下假期期间每一位客户的来电需求。假期结束后,立刻进行处理。提升元旦期间客户来电的满意度。
Even if they can't answer, they can keep the call demand of every customer during the next holiday. Deal with it immediately after the holiday. Improve customer call satisfaction during New Year's day.
4、400电话代理推荐四:手机绑定功能
4. 400 phone agent recommendation 4: mobile phone binding function
有了手机绑定功能,假期期间便可以放心和家人朋友一起出游。有客户来电怎么办?400电话的手机绑定功能,立刻将客户来电转接至你的手机。游玩工作两不误!
With the mobile phone binding function, you can travel with your family and friends during the holidays. What if there is a call from a customer? 400 phone's mobile phone binding function, immediately transfer customer calls to your mobile phone. Play and work together!

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