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400呼叫系统哪些功能值得推荐?

来源:http://www.jnsll.com 发布时间:2020-11-16 18:11:19 浏览次数:

1.智能呼叫分配:有三种模式:顺序接听,平均接听和随机接听。
1. Intelligent call distribution: there are three modes: sequential answering, average answering and random answering.
2.按呼叫区域答复:企业在多个区域设有分支机构时,根据不同区域设置转接号码;方便企业区域分支机构的工作管理,提高企业服务质量。
2. Reply according to the calling area: when the enterprise has branches in multiple regions, the transfer number should be set according to different regions; it can facilitate the work management of regional branches of enterprises and improve the service quality of enterprises.
3.根据通话时间接听:不同的通话时间分配给不同的号码来接听,真正保证企业24小时服务响应,体现企业用户至上的服务理念。
3. Answer according to the call time: different call time is assigned to different numbers to answer, which truly guarantees the 24-hour service response of the enterprise and reflects the service concept of enterprise user first.
济南400电话办理
4.来电黑白名单:设置您不想接听的来电黑名单或恶意骚扰电话,有效拦截恶意骚扰。将企业的频繁联系和老客户作为来电白名单,该号码将被优先访问,不会被错过。
4. Black and white list of incoming calls: set the blacklist of incoming calls you don't want to answer or malicious harassment calls to effectively intercept malicious harassment. The frequent contact of enterprises and old customers as the white list of calls, the number will be given priority access, will not be missed.
5.通话统计和分析:有效记录通话数据,从通话时间和区域分析客户属性,深刻挖掘客户价值,有效分析异地企业的广告效果,判断客服人员的工作质量。
5. Call statistics and analysis: effectively record call data, analyze customer attributes from call time and region, deeply tap customer value, effectively analyze advertising effect of remote enterprises, and judge the work quality of customer service personnel.
6.自助服务管理背景:随时登录查询业务使用情况,根据需要进行相应的设置,增加用户的使用自由度,更好地为企业的经营管理服务。
6. Self service management background: log in to query the business usage at any time, and make corresponding settings according to the needs, so as to increase the user's freedom of use and better serve the enterprise's operation and management.
7.企业欢迎词(RBT):专为企业量身定制,企业可以在较短时间内致电将真实的信息传达客户,包括产品,服务,文化和问候,是企业良好的名片。
7. Enterprise welcome message (RBT): it is specially tailored for enterprises. Enterprises can call in a short time to convey the true information to customers, including products, services, culture and greetings. It is a good business card of enterprises.
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