来源：http://www.jnsll.com 发布时间：2020-09-12 11:09:06 浏览次数：
Strictly speaking, call center and 400 telephone are two separate products - 400 telephone is only an access number that can be selected by call center. Specifically, any call center needs an external number, which can be a mobile phone number, a landline number, or a special number provided by the operator, such as 800 number, 400 number, short number starting from 1 or 9, etc. 400 telephone is also a special number of this kind. Enterprises need to apply for it from telecom operators (or agents) as their own call center access numbers.
Special numbers that call center can access
400 number: the number of 400 is up to 10 digits. It is a kind of value-added telecom service for the apportionment of calling and calling charges launched by telecom operators. At present, it has been widely used in pre-sale and after-sales customer service in various fields and industries. A 400 number can be bound to the original multiple entity phones of the enterprise, and the enterprise only needs to publish a national unified 400 number, which is simple and easy to remember. Moreover, the 400 number exempts the long-distance charges for the calling users all over the country, and only charges the local telephone charges, which makes the users more willing to call enterprises.
At present, there are two main types of 400 telephone service in the market: operators and agents. Operators refer to China Telecom, China Unicom and China Mobile. They regard mobile phone / fixed line telephone and broadband as their main business. They think that 400 telephone service only belongs to the category of additional value-added service. Therefore, these operators seldom accept 400 telephone service in person, but distribute more than 80% of 400 telephone business volume to agents distributed in different regions 。 In business cooperation, telecom, China Unicom and China Mobile are mainly responsible for providing 400 number resource and qualification license, while subordinate agents are responsible for developing 400 telephone function platform and line maintenance.
For the users who want to handle the 400 telephone service, there are two ways to handle the 400 telephone service: the business hall (received by the operator) and online (received by the agent). However, many enterprises who want to apply for the 400 call center do not know which way is better. Next, the business hall and network are compared in detail.