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400电话属于呼叫中心特殊号码吗?

来源:http://www.jnsll.com 发布时间:2020-09-12 11:09:06 浏览次数:

从严格的定义上说,呼叫中心与400电话是两个单独的产品——400电话只是呼叫中心可选择的一种的接入号码而已。具体来说,任何一个呼叫中心都需要一个外显的号码,这个外显号码可以是手机号码、可以是座机号、也可以是运营商提供的特殊号码,如:800号码、400号码、1或9开头的短号码等。400电话也是属于此类特殊号码,需要企业去电信运营商(或者代理商)处申请,以作为自己呼叫中心的接入号码。
Strictly speaking, call center and 400 telephone are two separate products - 400 telephone is only an access number that can be selected by call center. Specifically, any call center needs an external number, which can be a mobile phone number, a landline number, or a special number provided by the operator, such as 800 number, 400 number, short number starting from 1 or 9, etc. 400 telephone is also a special number of this kind. Enterprises need to apply for it from telecom operators (or agents) as their own call center access numbers.
济南400电话办理
呼叫中心能接入的特殊号码
Special numbers that call center can access
400号码:400号码长达10位,是电信运营商推出的一种主被叫话费分摊电信增值业务,目前已广泛用于各个领域和行业的售前、售后客户服务。一个400号码可以绑定企业原有的多个实体电话,企业对外只需公布一个全国统一的400号码即可,简洁易记。并且400号码对全国各地的主叫用户免除长途费,只收取本地市话费,使得用户拨打企业电话的意愿更强。
400 number: the number of 400 is up to 10 digits. It is a kind of value-added telecom service for the apportionment of calling and calling charges launched by telecom operators. At present, it has been widely used in pre-sale and after-sales customer service in various fields and industries. A 400 number can be bound to the original multiple entity phones of the enterprise, and the enterprise only needs to publish a national unified 400 number, which is simple and easy to remember. Moreover, the 400 number exempts the long-distance charges for the calling users all over the country, and only charges the local telephone charges, which makes the users more willing to call enterprises.
目前,市面上提供400电话业务的主体有两类:运营商和代理商。运营商是指中国电信、中国联通、中国移动这三大电信运营商,它们以手机/固话以及宽带作为自己的主营业务,认为400电话仅属于额外的增值服务范畴,所以这些运营商一般很少亲自受理400电话业务,而将超过八成的400电话业务量都分发给了分布在各地的代理商。在业务合作中,电信、联通、移动这三个运营商主要负责提供400号码资源及资质牌照,而下级代理商则负责开发400电话功能平台及线路的维护。
At present, there are two main types of 400 telephone service in the market: operators and agents. Operators refer to China Telecom, China Unicom and China Mobile. They regard mobile phone / fixed line telephone and broadband as their main business. They think that 400 telephone service only belongs to the category of additional value-added service. Therefore, these operators seldom accept 400 telephone service in person, but distribute more than 80% of 400 telephone business volume to agents distributed in different regions 。 In business cooperation, telecom, China Unicom and China Mobile are mainly responsible for providing 400 number resource and qualification license, while subordinate agents are responsible for developing 400 telephone function platform and line maintenance.
济南400电话办理
对于想要办理400电话业务的用户来说,目前400电话办理方式有营业厅办理(由运营商接待)和网上办理(由代理商接待)两种,但很多想要申请400电话呼叫中心的企业都不清楚哪种方式办理400电话更好一些。接下来企业服务汇就详细对比营业厅和网络这两种办理渠道。
For the users who want to handle the 400 telephone service, there are two ways to handle the 400 telephone service: the business hall (received by the operator) and online (received by the agent). However, many enterprises who want to apply for the 400 call center do not know which way is better. Next, the business hall and network are compared in detail.

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