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小秘书--400电话带来的便捷与留存

来源:http://www.jnsll.com 发布时间:2020-07-24 13:07:23 浏览次数:

VR导航辅助功能,开通此项功能后,在节假日或下班时间,客户拨打400号码,无需按键选择部门,可直接接通至指定分机,指定分机人工客服对接客户需求后,根据需求在电话机上按#*+分机号转入对应的分机后继续通话;(需先开通IVR功能)超级总机需和超级总机小秘书同时开通。
VR navigation assistant function. After opening this function, it can be used during holidays or off-duty hours, When a customer dials the 400 number, he / she can directly connect to the designated extension without pressing the key to select the Department. After the designated extension manually connects with the customer's demand, press "* + extension number on the phone according to the demand to transfer to the corresponding extension, and then continue the call; (IVR function needs to be opened first) the super switchboard needs to be opened at the same time with the small secretary of the super switchboard.
超级总机小秘书
Super switchboard Secretary
超级总机小秘书属于超级总机的附属功能,灵活性的配合时段设置在上班时段或非上班时段对超级总机进行开关;用户可设置上班时段超级总机接听,非上班时段转接为普通IVR导航接听,客户自行选择接听分机。(需先开通IVR和超级总机功能)
The small secretary of the super switchboard belongs to the subsidiary function of the super switchboard. The flexible coordination time is set to switch on and off the super switchboard during the working hours or non working hours. The user can set the super switchboard to answer during the working hours, and transfer to the ordinary IVR navigation answering in the off duty time, and the customer can select the answering extension by himself. (IVR and super switchboard functions need to be opened first)
济南正规的400电话服务商
超级IVR
Super IVR
跨跃导航按键位数限制:在层导航下增加“0”分机,其他分机可设置一位及以上按键位数。必须同时开通IVR语音导航功能。效果如:欢迎致电**公司,客服部请拨801,业务部请拨802,查号请拨0
Limit of the number of keys in the jump navigation: add "0" extension under the first level navigation, and set one or more key digits for other extensions. IVR voice navigation function must be activated at the same time. The effect is as follows: welcome to call * * company, call 801 for customer service department, 802 for business department and 0 for number inquiry
未接来电邮箱提醒
Email reminder of missed calls
增加邮件发送功能,系统会每天11点及17点向用户指定的邮箱发送未接来电(来电记录为截止到当前时间);可设置更多3个接收邮箱;
Add email sending function, the system will send missed calls to the mailbox designated by the user at 11:00 and 17:00 every day (the call is recorded as the end of the current time); you can set up up up to 3 receiving email boxes;
座席扩
Seat expansion
济南正规的400电话服务商
默认绑定20个转接电话,增线需另行支付功能费,上限为200个。
By default, 20 transfer calls will be bound, and additional function fee will be paid for additional lines, up to 200.
留言信箱
Message box
当处于400电话全忙或无法接听情况下,开通该功能客户拨打时会听到提示可在嘀声后留言,音频文件可以登录平台在线听取或下载到本地保存。所有语音留言保留30天。需加开彩铃功能。
When the 400 phone is busy or unable to answer, the customer will hear a prompt when dialing, and can leave a message after the beep. The audio file can be heard online on the platform or downloaded to local storage. All voice messages are retained for 30 days. It is necessary to add the function of RBT.

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