来源：http://www.jnsll.com 发布时间：2020-05-06 17:05:17 浏览次数：
When you make a 400 call, you are likely to hear voice navigation. In short, IVR voice navigation function is more important than voice RBT. It not only allows you to quickly find the Department you want to contact, but also greatly improves the efficiency of enterprise management.
It is considered that the IVR voice navigation function of the 400 telephone is very similar to that of the 10086 telephone, and has more advantages. The normal IVR voice navigation of 400 telephone is mostly set to be similar to "press 1 for business introduction, press 2 for business information,... Press * key for re listening," and other voice prompts. Then you can click the preset prompt to connect the corresponding customer service, and the customer service answers the customer's questions or returns to the main menu, and press other keys according to the prompt to transfer to the relevant departments for processing. This is the IVR voice guidance of 400 telephone The function of aviation. This function is also widely used in customer service systems such as 10086, which well meets the needs of enterprises to respond to different customer calls.
In short, IVR voice navigation is a kind of voice value-added service, which is divided into pre and post. Pre IVR means that voice enters IVR processing first, which is equivalent to having a simple call center. Customers can hear the voice recorded in advance after dialing the 400 number, so as to automatically obtain product or service introduction and other services. If the automatic voice service can not meet the calling requirements, you can press the key to switch to manual to get more services. Post IVR refers to that IVR is located at the same position as the human agent. When the human cannot meet the demand of the customer's incoming call, transfer to IVR, and find the department customer service more suitable for solving the problem through multiple prompts to provide the user with more perfect services.
It is believed that the IVR voice navigation function of 400 telephone is more suitable for enterprises with more departments and more complicated personnel. It can help callers quickly find the corresponding departments through reasonable distribution, so as to better serve customers. This function can effectively improve the management efficiency of enterprises, save the labor cost of enterprises, improve the brand image of enterprises, and play a role in the long-term and stable development of enterprises It is a powerful function worthy of enterprise application.
The above is the content introduced by Jinan 400 telephone service http://www.jnsell.com. Thank you for checking the information content of our company in your busy schedule. If you want to know more, please call for consultation!