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济南400电话功能之IVR语音导航的功能介绍

来源:http://www.jnsll.com 发布时间:2020-05-06 17:05:17 浏览次数:

当你在拨打400电话的时候,你很可能会听到语音导航功能。简单来说,IVR语音导航功能是比语音彩铃更重要的功能,它不仅可以让你快速找到自己想要联系的部门,更可大大提升企业管理效率。
When you make a 400 call, you are likely to hear voice navigation. In short, IVR voice navigation function is more important than voice RBT. It not only allows you to quickly find the Department you want to contact, but also greatly improves the efficiency of enterprise management.
认为,400电话的IVR语音导航功能与10086的语音导航功能是十分相似,而且更有优势。普通的400电话IVR语音导航大多是设置成类似“业务介绍请按1,业务资讯请按2,......重听请按*号键,”等语音提示,然后你可以点击预定的提示接通对应的客服,由客服解答客户疑问或者返回主菜单,根据提示按其他键转到相关的部门处理,这就是400电话IVR语音导航的功能。这种功能在10086等客服系统中也被广泛应用,很好的满足了企业应对不同客户的来电咨询需求。
It is considered that the IVR voice navigation function of the 400 telephone is very similar to that of the 10086 telephone, and has more advantages. The normal IVR voice navigation of 400 telephone is mostly set to be similar to "press 1 for business introduction, press 2 for business information,... Press * key for re listening," and other voice prompts. Then you can click the preset prompt to connect the corresponding customer service, and the customer service answers the customer's questions or returns to the main menu, and press other keys according to the prompt to transfer to the relevant departments for processing. This is the IVR voice guidance of 400 telephone The function of aviation. This function is also widely used in customer service systems such as 10086, which well meets the needs of enterprises to respond to different customer calls.
济南400电话办理
简单来说,400电话IVR语音导航就是一种语音增值业务,它分为前置和后置。前置IVR是指语音先进入IVR处理,相当于有了1个简单的呼叫中心,客户在拨打400号码后能够听到事先录制好的语音,实现自动获取产品或者服务介绍等业务。如果自动语音服务不能满足主叫要求,可以按键转入人工,得到更多服务。后置IVR是指IVR与人工座席同等的位置,当人工无法满足客户入话时转IVR, 通过多方位的提示找到更适合解决问题的部门客服来为用户提供更完善的服务。
In short, IVR voice navigation is a kind of voice value-added service, which is divided into pre and post. Pre IVR means that voice enters IVR processing first, which is equivalent to having a simple call center. Customers can hear the voice recorded in advance after dialing the 400 number, so as to automatically obtain product or service introduction and other services. If the automatic voice service can not meet the calling requirements, you can press the key to switch to manual to get more services. Post IVR refers to that IVR is located at the same position as the human agent. When the human cannot meet the demand of the customer's incoming call, transfer to IVR, and find the department customer service more suitable for solving the problem through multiple prompts to provide the user with more perfect services.
认为,400电话IVR语音导航功能比较适合部门较多,人员较复杂的企业单位,它可以通过合理的分布让拨打者迅速找到对应的部门,从而更好的服务客户,该功能可有效提升企业的管理效率,节省企业的人工成本,提升企业的品牌形象,对于企业的长期稳定发展起到了十分积极的作用,是一个值得企业应用的强大功能。
It is believed that the IVR voice navigation function of 400 telephone is more suitable for enterprises with more departments and more complicated personnel. It can help callers quickly find the corresponding departments through reasonable distribution, so as to better serve customers. This function can effectively improve the management efficiency of enterprises, save the labor cost of enterprises, improve the brand image of enterprises, and play a role in the long-term and stable development of enterprises It is a powerful function worthy of enterprise application.
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